This report examines the extent to which employers are making use of social media to promote and access employee voice. The use of social media has grown exponentially in the last decade and currently, around one in two employers makes use of a social media tool. 

Amongst the various social media tools, enterprise social networks are potentially a very powerful tool for employee voice and innovation. The types of enterprise social networks described in this report can potentially help to promote a richer employee voice, allowing organisations to go beyond monologue and one-way communication to two-way and multi-directional communication.

In this case study, we look at the London Borough of Lewisham, which uses its social media tool called 'We.Create' to 'crowdsource ideas from staff' on redesigning services and reducing costs.

 To view the full case study click here.