There are many examples of the positive contribution that trade unions make to the success of the organisations in which their members work, and to the wellbeing of employees.

Nevertheless, employees often cite a lack of influence, not being listened to and not being able to fully utilise their skills at work as sources of stress and disengagement.

Employees want representatives to help them get on at work, ensure fairness in the workplace, work with managers to improve the quality of work and to improve productivity, and to ensure they get the training and development they need.

The UK economy now faces a number of challenges - an uncertain economic outlook and new technologies that can profoundly affect the way organisations operate.  The role of representatives is to work together with employers to meet these challenges and mitigate the impact of these challenges.

Training Workshop for the Senior Representatives

The workshop comprises the following modules which can be run over the course of 2 days (or 4 half-days) and tailored specifically to the needs of senior representatives:

Understanding the 4 enablers of employee engagement

  • Bringing the strategic narrative to life
  • Creating the informed employee voice (5 Key Steps)
  • Making the union’s values relevant
  • Ensuring lay representatives are genuinely engaged
  • Removing “baggage” and cynicism amongst union members
  • Exploring dispersed leadership
  • Recruiting and representing the engaged workforce


Avoiding the classic disengagers 

  • Understanding that leaders don’t work in isolation – avoiding the “cunning plan”
  • Setting strategic parameters and understanding empowerment
  • Avoiding micro-management and its consequences
  • The language of disengagement – understanding and avoidance
  • Gaining confidence by using the 15 Strategic Questions


When to direct and when to ask

  • Understanding the 80/20 rule
  • What do we do when we forget to ask?
  • Decision imposed from elsewhere
  • Understanding what representation really is by ensuring the already engaged are involved


Best practice communication

  • Explaining the 4 aspects of building a business case
  • Creating thinking time
  • Understanding the different partnership audiences
  • Avoiding surprising reactions from members
  • Action planning and next steps

Find out more...


Lucy O'Melia, head of learning and development

E          [email protected]  

M         07852 836560